Influenced F.A.Q.
Search Documentation & our Knowledge base to find answers.
Influenced is a customer testimonial automation platform. It allows you to automatically collect and display reviews from customers as well as publish customer feedback to other platforms.
Adding influenced widgets to Shopify is very easy and done in two steps, you can view the instructions here
Adding Influenced widgets to WordPress is very easy and done in two steps, the instructions can viewed here
Influenced is based on the standard SaaS ( Software as a service) model and is monthly, so no contracts!
Usage in Influenced is measured by the following metrics:
Visitors (MAUs)
A visitor is classed as a monthly active user across all properties. It does not take into account page views.
Testimonial/review submissions
New testimonials across all properties. Includes Review Form submissions and imports from other platforms.
Properties
A property is a unique domain on which the embed code is installed and for which testimonials are collected.
If you cant find the answer to your question via either this FAQ or the knowledge base below, then you can click on the red chat icon 
below to speak with one of the support team, alternately you can email support here
Review Forms are used to capture testimonials from your customers. They can be fully customised to suit your brand, pre-filled with customer data using SuperLinks and are loaded with powerful features, such as:
SmartAvatars
Allow users to add their avatar with one-click imports from social accounts or by using our fast image uploader.
Publish to other platforms
Customers can easily publish their comments to review platforms including Google My Business, Facebook Pages and Yelp.
Incentivised requests
Reward loyal customers with an incentive to complete their testimonial. Set up within the form builder in minutes.
Live previews
Customers can view a live preview of their testimonial as they create it, adding to the fun-factor.
SuperLinks are a powerful way to send customers to your Review Form (customer-facing testimonial capture form), pre-filling it with any information you already hold on them.
They work by parsing data into a special link that can be used either dynamically (via CRM, email marketing or automation software) or on a singular basis (when you have a specific customer in mind).
Widgets are used to display testimonials and reviews collected in Influenced on your website(s).
They can be fully customised to suit your brand and are easily added to any site with a single line of code.
We have 3 plans available starting from $24 (NZD) per month – you can check out the plans here
Knowledge Base Articles
Find out how to get setup and start collecting testimonials easily
Fun Support Facts
